Warranty and Complaint Policy

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or something else occurs that allows you to claim warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after the delivery of the goods. You may have additional rights under Dutch law.
When you discover or should have discovered a defect in the product, you should contact us within a reasonable period. A reasonable period is in any case two months. Under certain circumstances, a period longer than two months may also be acceptable.
If you contact us in a timely manner, we will provide a free repair or replacement.

Complaints

It can always happen that something doesn’t go exactly as planned. We recommend that you first make complaints known to us by emailing info@vechtdalmeubels.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15, 2016, it is also possible for consumers in the EU to file complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit your complaint via the European Union platform.